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What is the Thomson Learning Returns Policy?
The Returns Policy for online orders is the
same as the general Thomson Learning Returns Policy, and includes
the following guidelines:
- Returns must be shipped prepaid by traceable
means and be accompanied by one packing list per carton indicating
quantity and titles returned.
- Returns must reference the original invoice
numbers for titles included. If a college store wishes to return
materials but do not have a copy of the original invoice, they
should request permission from Customer Service.
- Returns must be in saleable condition.
All software and CD-ROMs must be returned to Thomson Learning
with the original envelope seal or package seal unbroken and intact.
Custom-published titles carry a returns limit of 20% of the quantity
ordered and must be returned within 12 months of the invoice date.
All SmartPaks must be in their original unbroken shrink-wrap.
- Returns must be packed in cartons of at
least 257 lbs. test for larger boxes and 200 lbs. test for smaller
(similar to Thomson Learning's shipping standards). Product must
be packed with sufficient and appropriate packing material.
- Returns of superseded titles must be received
within 120 days of publication of the new edition. The Last Date
to Return the superseded titles can be found on the
Upcoming Editions page.
This page is updated weekly.
- Returns of Out
of Print titles must be received within 120 days of notification.
The Last Date to Return the Out of Print titles can be found on
the page. This page is updated every month.
- A $10.00 shipping fee will be charged
for all refused returns.
- The returns policy timeframe is dependent
upon the Service Plus status level of the bookstore. Platinum
is Life of Edition, Gold is 15 months from invoice date and Bronze
is 12 months from the invoice date. Custom product can be returned
up to 12 months from the invoice date regardless of the store's
Service Plus status.
- Course cancellation returns must include the full quantity originally ordered. All paperwork for course cancellation returns must be clearly marked "course cancellation".
Original Invoice Date:
October, November & December
Time Frame to Return:
October 1st - March 31st
Original Invoice Date:
January, February, March of current year
Time Frame to Return:
January 1st - April 31st of current year
Original Invoice Date:
April, May, June, July, August, September of current year
Time Frame to Return:
April 1st - October 31st of current year
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