Custom Titles Provide Stores with a Competitive Advantage!
More and more college stores are asking how they can work with their Cengage rep to get more Custom adoptions on their campus.
Why?
- Custom titles represent a competitive advantage at your store since these titles have a unique ISBN and are not available to students through other online sites.
- Professors take part in the process of building the book and they want students to use it, which increases sell-through for the bookstore.
- A custom product is often more price competitive with added value for the student.
- Cengage's new 20% returns limit makes it easier to stock Custom titles.
- Our sell-through program (including our tools and our reps' assistance in motivating students to buy what's adopted) gives you more confidence that your Cengage Custom adoptions can sell more copies through your store.
- Cengage's "My Service Plus" online resources make Cengage easier to work with than our competitors.
Custom Solutions Information For Bookstores
Cengage Custom Solutions and the nation's
college stores share two very important goals: serving our student
customers and selling more books.
In order to facilitate a smooth and successful
ordering process, we ask that you please keep the following factors
in mind when placing your Custom orders:
- Our Custom titles are easily identifiable:
the title of each starts with either *ACP or *Bundle ACP. This
information is available when you research your adopted ISBNs
using the Title Research feature linked from this web site's Home
Page.
- Your Cengage Custom Sales Representative
will contact you to notify you of your Custom adoptions, to discuss
your order quantities and to obtain your Purchase Order.
- Order early! The best way to ensure delivery
of all Custom products in time for your class start dates is to
place your orders as early as possible. A good rule of thumb is
to place your orders at least four to six weeks before classes
begin.
- We have our Custom books printed based
on the quantities ordered. In most cases, we don't print the books
until we receive your Purchase Order number and quantity.
- Call our dedicated Custom Solutions Customer
Service Department at 800.355.9983 if you have any questions or
to place your order.
- Cengage Custom Solutions will accept up
to 20% returns on each order up to 12 months from the invoice
date. Please order accordingly, keeping in mind the longer than
normal turnaround time on Custom reorders.
- Visit the Custom Rep Finder,
for the name, phone number and email link of your Cengage Custom Solutions Sales Rep and Editor.
- Customize these "Custom Shelf Tags" that are designed to market the savings to your students.
- Visit the Custom
Solutions Web site, to access the Cengage Custom Solutions
site for faculty use.
Placing an Order:
To place an order for a Custom Solutions product, you will need to
provide the following information:
- Purchaser name and complete shipping address
- Your Cengage Learning account number
- Complete title, ISBN, author, and quantity
for each title ordered
- Purchase order number for orders not accompanied
by payment
- Any special instructions or information,
clearly noted
- Credit card orders must be accompanied
by the cardholder's complete name, address, phone number, card
number, card expiration date, card type, cardholder's signature,
school or company name, and shipping instructions.
Orders can be placed via telephone by calling
1/800-355-9983, by fax at 1/800-487-8488, or by mailing your order
to:
Cengage Custom Solutions
Attn: Order Fulfillment
PO Box 6904
Florence, KY, 41022
You may also submit your order via e-mail: customsolutions@thomson.com.
Orders may be subject to local taxes. All
prices are subject to change without notice and do not include applicable
charges for transportation. Please note that books may be out of
print in the future. Cengage Custom Solutions must be notified
of any discrepancies in the fulfillment of your order within 15
days of the date of shipment.
Returns Policy:
Cengage Custom Solutions accepts up to 20% returns on bookstore
orders for up to 12 months from the invoice date. Returns should
be shipped, prepaid by traceable means to the following address:
Cengage Custom Solutions
Distribution Center
Location 02
10650 Toebben Drive
Independence, KY 41051
